If your plans change, the best thing to do is let us know as early as possible. The earlier we know, the easier it is to adjust your booking without any issues. Most changes can be accommodated depending on availability, especially if they’re made well in advance. This includes adjusting pickup times, locations, or trip details.
Cancellations made ahead of time are usually straightforward. However, last-minute cancellations can be more difficult because your vehicle and chauffeur have already been scheduled.
As a general guideline:
This isn’t about penalties—it’s simply because the time has already been reserved and may not be reassigned.
Airport rides are planned around your flight, which makes timing even more important. For departures, your pickup time is carefully scheduled to match your flight. For arrivals, we track your flight and adjust accordingly. If you need to cancel an airport ride, letting us know as early as possible helps avoid unnecessary charges and ensures smooth coordination.
If the chauffeur arrives at the scheduled time and is unable to reach you, it may be considered a no-show after a reasonable waiting period.
We always try to contact you before marking a trip as a no-show, but clear communication on your end helps avoid this situation. No-shows or extended waiting beyond the included time may be charged accordingly.
Refunds depend on the timing of the cancellation and the nature of the booking.
If a ride is canceled within the allowed timeframe, any applicable refund will be processed. For late cancellations or no-shows, charges may still apply due to the reserved time and resources.
This policy isn’t meant to be restrictive—it’s here to keep things organized and fair.
Every booking involves planning, scheduling, and coordination. When changes happen early, they’re easy to manage. When they happen last-minute, it becomes harder to reassign that time.
The goal is simple: keep everything running smoothly while being reasonable and transparent.
